Nombre de Vacante:
Customer Service Representative
Descripción
Receive and respond to customer correspondence and phone calls, including entering customer orders, researching information, and tracking order progress.
Responsabilidades:
- Be responsible for customer service to a variable number of directly assigned customers and be prepared to assume representation for additional customers, both as new assignments and “unassigned” customers.
- Be familiar with the top 10-20 products and top 30-50 customers of SLI.
- Be familiar with the product lines of the various production departments within SLI (i.e., who makes which products for order processing and technical support questions.)
- Receive, review and enter into record customer specifications, assuring proper review and approval by
- production, QA and other appropriate personnel.
- Train on and remain current on SOP’s for Customer Service.
- Participate in weekly (or asscheduled) Customer Service Meetings.
- Prepare various reports for the Business Development team as needed.
- Prepare PowerPoint presentations for the Business Development team as needed.
- Assist in the drafting of documentation (MMD’s, SOP’s, etc.) as appropriate.
- Able to read, write and speak English.
- Regular, reliable and predictable attendance.
- May perform other job related duties as assigned.
- May be assigned to any Scantibodies location for any period of time.
Requisitos:
- High school diploma or equivalent required.
- College degree or College level courses in biology/chemistry and related
- subjects is preferred.
- Minimum one to two years’ customer service experience,
- with some experience in a related field desirable. (Grade level dependent on experience and
- skill level.)
- Must possess excellentcustomer service, interpersonal, and phone skills.
- Must be computer literate with wordprocessing/data entry experience.
- Knowledge of Word, PowerPoint and Excel also required.
- Must have good language/communication skills with the ability to draft and edit correspondence.
- The desirable candidate must have flexibility to meet the needs of the customers, including a work schedule that may occasionally exceed the 8-hour day and the possibility of some travel, if required to best
- serve the customers and fill the position requirements.
- Valid driver’s license, current proof of insurance and clean driving record
Contacto:
Envíanos email: reclutamiento@scantibodies.com
Laboratorios Scantibodies, está ubicado en calle los viñedos #4100, Parque Industrial El Bajío 21430 Tecate, Baja California.
Hiring organization
Employment Type
Tiempo Completo
Industry
Biotecnología
Job Location
Calle Los Viñedos #4100, Tecate, Baja California, 21430, México
Date posted
abril 22, 2025
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