Position Title
Customer Service Representative I-Asia Business Development

We are looking for a Customer Service Representative I-Asia Business Development to join our team.

The Customer Service Representative I-Asia Business Development position requires the ability to read, write and speak English and Mandarin Chinese. Must have good language/communication skills with the ability to draft and edit correspondence.

  • Receive and respond to correspondence and phone calls from customers, including entering customer orders, researching information and tracking progress of orders.
  • Be responsible for customer service to a variable number of directly assigned customers and be prepared to assume representation for additional customers, both as new assignments and “unassigned” customers.
  • Be familiar with the top 10-20 products and top 30-50 customers of SLI.
  • Be familiar with the product lines of the various production departments within SLI (i.e., who makes which products for order processing and technical support questions.)
  • Receive, review and enter into record customer specifications, assuring proper review and approval by production, QA and other appropriate personnel.
  • Assist in the drafting of documentation (MMD’s, SOP’s, etc.) as appropriate.
  • May be required to perform other duties as assigned by supervisor. This may include duties in another department or outside your normal scope of work.

Job Specifications:

  • High school diploma or equivalent required. College degree or College level courses in biology/chemistry and related subjects is preferred.
  • Minimum one to two years customer service experience, with some experience in a related field desirable.
  • Must possess excellent customer service, interpersonal, and phone skills. Must be computer literate with word processing/data entry experience. Knowledge of Word and Excel also required.

Job Benefits:

We offer a comprehensive benefits package to include paid sick, vacation, medical, dental, vision, life insurance and 401(k).


Email your resume to: hr@scantibodies.com
Scantibodies Laboratory, Inc. is located at:

10946 Woodside Avenue North, Santee, CA 92071

Tipo de Empleo:
Ubicación de Empleo:
10946 Woodside Avenue North, Santee, CA, 92071, USA
Base Salary
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